BERTHONISE DOSSOUS
Providenciales,Turks & Caicos Islands
Summary
Hospitality Professional experienced in delivering exceptional guest service within luxury environments. Enhanced dining experiences through proactive guest engagement and effective team management. Contributed to operational efficiency by resolving conflicts and ensuring high standards of customer care in fast-paced settings.
Overview
1
1
Certification
60
60
years of post-secondary education
12
12
years of professional experience
Work History
Hostess
Beaches Turks & Caicos
01.2026 - Current
- Greeted resort guests with warm arrival service at Beaches Turks and Caicos dining venues.
- Managed seating flow, waitlists, and table assignments across busy restaurant periods.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Coordinated reservations and special requests with front desk and service teams.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Presented menus and explained dining options, dress codes, and daily specials.
- Escorted guests to tables and ensured smooth handoff to servers.
- Supported VIP, family, and group dining needs with attentive guest service.
- Maintained clean host stands, podium areas, and entrance appearance throughout shifts.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Communicated dining room updates and guest concerns to restaurant management promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Assisted in preparing the restaurant for opening and closing shifts.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
Restaurant Server
Beaches Turks & Caicos
Providenciales, Providenciales
03.2019 - 12.2025
- Attended to guests' needs promptly, enhancing overall satisfaction during dining experiences.
- Served guests at beachfront dining venues, contributing to a memorable dining experience in all-inclusive resort settings.
- Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered food and beverages efficiently during breakfast, lunch, and dinner service, supporting seamless dining operations.
Customer Service Representative & Server
IGA Gourmet Deli
Providenciales, Providenciales
01.2017 - 03.2019
- Greeted guests and answered questions about deli menu and specialty products.
- Processed orders through point-of-sale system and handled cash and card payments.
- Prepared sandwich, salad, and deli counter requests for takeout customers.
Customer Service Representative/Cashier
Liz Bakery
Providenciales, Providenciales
03.2015 - 09.2017
Education
Certificate Of Completion - Basic Elementary
Primary School
09.1998 - 09.2026
Certificate Of Completion - Kindergarten And Preschool Education
Mari Mediatrece Catholique
01.1995 - 09.2026
Certificate - Supervisory Management
Northern Caribbean University
Mandeville , Manchester 01.2026 - 06.2026
College De LAlvenir De Port Au Prince
Port Au Prince, Haiti, Port au PrinceSkills
- Casual Dining Support
- Reservations management
- Cash handling
- Exceptional Guest Care
- Guest interaction
- Customer Care
- Conflict Resolution
- Problem Solving
- Attention to Detail
- Communication
- Leadership
- Greeting guests
Personal Information
Title: Luxury Hospitality Professional | Butler Candidate
Certification
Leadership in Times of Change, Delivering Customer Care, Customer Culture, Customer Service Essentials, Diversity Management, The Way Forward, Guest Service vs. Guest Engagement, Supervisory Management, Self Leadership, Leadership and Leaders, Inclusive Leadership, Becoming a Supervisor, You as a Supervisor, Guest Service Gold: Making Connections, Customer Service Excellence, Emergency First Responder, Certified Kitchen Cook (AHLA)
Awards
Circle of Joy Team Member of the Month, All Rounder Team Member of the Month
Timeline
Hostess
Beaches Turks & Caicos
01.2026 - Current
Certificate - Supervisory Management
Northern Caribbean University
01.2026 - 06.2026
Restaurant Server
Beaches Turks & Caicos
03.2019 - 12.2025
Customer Service Representative & Server
IGA Gourmet Deli
01.2017 - 03.2019
Customer Service Representative/Cashier
Liz Bakery
03.2015 - 09.2017
Certificate Of Completion - Basic Elementary
Primary School
09.1998 - 09.2026
Certificate Of Completion - Kindergarten And Preschool Education
Mari Mediatrece Catholique
01.1995 - 09.2026
College De LAlvenir De Port Au Prince