Summary
Overview
Work History
Education
Skills
Qualifications And Certifications
Timeline
Generic

Belandy Joseph

Providenciales

Summary

Proactive and adaptable with experience working in fast-paced environments. Skilled in multitasking, problem-solving, and maintaining a high level of confidentiality.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

ScotiabankTCI Ltd
01.2025 - Current
  • Delivered prompt, courteous, and accurate service to customers regarding banking transactions and inquiries.
  • Processed deposits, withdrawals, loan payments, drafts, and other over-the-counter transactions.
  • Promoted bank products and services, including credit cards, loans, and savings accounts, to meet customer needs.
  • Assisted with account openings, closures, and updates while ensuring compliance with KYC regulations.
  • Handled customer complaints and resolved issues with professionalism and care.
  • Maintained accurate records and balanced cash drawer daily with minimal discrepancies.
  • Collaborated with branch team members to ensure seamless service and support branch targets.
  • Educated customers on digital banking tools to enhance convenience and efficiency.
  • Monitored transactions for potential fraud or suspicious activity and escalated concerns appropriately.
  • Adhered strictly to confidentiality, bank policies, and regulatory requirements.

Senior Administrative Assistant

Beaches Turks and Caicos
01.2021 - 12.2024
  • Managed Procurement and Inventory: Oversaw the purchasing process, maintaining accurate inventory records for all departmental supplies and equipment.
  • Coordinated Product Purchases: Facilitated both internal and external product procurement, ensuring timely and cost-effective acquisitions.
  • Vendor and Order Management: Monitored and followed up on pending orders with purchasing teams and vendors to ensure timely delivery.
  • Policy Implementation Support: Actively supported and reinforced the implementation of policies, particularly those related to hygiene standards and staff training.
  • Payroll Administration: Ensured payroll data was accurate, complete, and submitted promptly for processing.
  • Scheduling Oversight: Ensured timely posting of work schedules to support efficient staff management.
  • Correspondence Management: Drafted and sent letters and emails on behalf of office staff and the department, ensuring clear and professional communication.
  • HR Documentation: Managed the processing, filing, and storage of HR-related documents, maintaining compliance with company policies.
  • Report Compilation: Collated and prepared periodic reports for the Food and Beverage department for submission to the parent company.
  • Office Process Optimization: Streamlined common office procedures and practices to enhance efficiency and productivity.
  • New Hire Onboarding: Processed documents for new recruits and organized logistics such as work permits, transportation, accommodation, orientation, and enrollment.
  • Staff Training and Support: Trained and assisted new and current office staff and restaurant managers on new applications and office procedures.
  • Report Generation: Produced reports on guest and staff experiences, inventory, and financial performance to inform decision-making.
  • Customer Service: Handled direct customer inquiries in a timely and professional manner, ensuring a positive experience.
  • Reservation Management: Ensured that either a representative or I was available to assist with restaurant reservations and guide guests through dining options.
  • Culinary Concierge Supervisor: Supervised the culinary concierge office ensuring team is up to date with changes to restaurant operation, create schedules, and served as the main point of communication between the food and beverage and other departments. Ensured smoothed communication between our guests and the restaurants in regard to reservations and dietary restrictions.
  • Event and Catering Support: Assisted in the setup and catering for functions and restaurant events, ensuring seamless execution.

Maintenance Intern

Sailrock Resort
06.2019 - 05.2021
  • Hazard Inspection: Conducted regular inspections to identify potential hazards and ensure the proper functioning of water filtration and distribution systems.
  • Pool Maintenance: Oversaw the maintenance of swimming pools, ensuring cleanliness and proper chemical balance.
  • Recreational Equipment Management: Secured, inspected, and maintained recreational equipment such as gaming tools, kayaks, and sailboats to ensure safety and availability.
  • Event Preparation: Ensured all events, including bonfires and dining setups, were appropriately prepared and executed to meet guest expectations.
  • Inventory Management: Monitored and managed inventory levels, ensuring items were stocked, accounted for, and delivered to the appropriate outlets.

Education

Associates Degree - Biology and Chemistry

TCICC
01.2021

Marjorie Basden High School - undefined

Marjorie Basden High School
01.2019

Skills

  • IT Literate
  • Team Communication
  • Self-management
  • Reading
  • Time management
  • Goal Oriented
  • Adaptability
  • Saxophone and Clarinet (Beginner)
  • Sports (Track & Field, Swimming, Volleyball)
  • Languages: English (Fluent), Haitian Creole (Intermediate)
  • Data entry
  • Issue research

Qualifications And Certifications

  • CSEC, 2019, Information Technology, 1, Mathematics, 2, Physics, 1, Chemistry, 1, Biology, 1, Human and Social Biology, 1, Integrated Science, 1, English Language, 2, English Literature, 2, Music, 2, Physical Education, 1
  • Associates Degree in Biology and Chemistry, TCICC, 2021
  • Autism Certificate, IBCCES, 2022
  • Sandals Corporate University Certificate, 2022, Managing Workplace Anxiety 2.0, Self-Leadership, Communication Strategy, Function of Management, Supervisory Skill Builders, Project Management
  • Social Psychology Certificate, Wesleyan University, 2023
  • The Heart of Hospitality Award, 2023, Turks and Caicos Islands Hotel Association

Timeline

Customer Service Officer

ScotiabankTCI Ltd
01.2025 - Current

Senior Administrative Assistant

Beaches Turks and Caicos
01.2021 - 12.2024

Maintenance Intern

Sailrock Resort
06.2019 - 05.2021

Marjorie Basden High School - undefined

Marjorie Basden High School

Associates Degree - Biology and Chemistry

TCICC

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Belandy Joseph