Ayana Elcock
Providenciales
Summary
Dynamic client service specialist at L & L Catering Services, excelling in client relationship building and exceptional customer service in high-paced environments. Managed customer inquiries and resolved issues efficiently and in a timely manner, while consistently meeting company expectations. Leveraged problem-solving skills and a strong work ethic to enhance customer satisfaction and experience while fostering positive workplace culture. Skilled in attention to detail and contributing to significant word-of-mouth referrals.
Overview
4
4
years of professional experience
Work History
Caterer
L & L Catering Services
12.2022 - 06.2024
- Established strong relationships with high end clients and customers through genuine hospitality efforts, ensured satisfaction, quality service and respect
- Passionate about learning and committed to continual improvement.
- Contributed to positive workplace culture through teamwork, open communication, and a commitment to excellence.
Customer Service Specialist
Curly Dimensions Salon
11.2020 - 08.2022
- Enhanced customer satisfaction by greeting clients professionally and efficiently managing appointments.
- Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted with social media marketing to promote salon services.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Certificate in Beauty Therapy
Samuel Jackman Prescod Institute of Technology
Errol Barrow Hwy, Bridgetown, Barbados11.2024
Skills
- Client Relationship Building
- Exceptional customer service
- Strong Work Ethic
- Problem-solving skills
- Goal-Oriented
- Fast Learner
- Attention to Detail
Additional Information
Certification
General CXC Human & Social Biology Grade 1 - Year 2022
General CXC Chemistry Grade 3 - Year 2022
General CXC English Language Grade 3 - Year 2020
Timeline
Caterer
L & L Catering Services
12.2022 - 06.2024
Customer Service Specialist
Curly Dimensions Salon
11.2020 - 08.2022
Certificate in Beauty Therapy
Samuel Jackman Prescod Institute of Technology
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