Angelo Robinson
Summary
Dedicated banking professional with 5+ years of experience in customer service, product leadership, and financial operations. Known for delivering high-quality client experiences, leading internal training initiatives, and supporting litigation and collections processes. Currently pursuing a BSc in Banking and Finance with a minor in Compliance and Corporate Governance. Highly motivated, detail-oriented, and passionate about financial services and client satisfaction.
Overview
7
7
years of professional experience
Work History
Special Activity Adjustor – Litigation & Power of Sale
Scotiabank Turks & Caicos
01.2022 - Current
- Facilitate collections and litigation efforts by contacting clients with delinquent accounts and discussing repayment or legal proceedings.
- Draft and swear affidavits, prepare litigation packages, and manage the Power of Sale process in accordance with regulatory and legal standards.
- Coordinate with legal counsel and external agencies to ensure proper disbursement of funds and invoicing.
- Maintain sensitive documentation with full adherence to data protection policies and compliance procedures.
- Support case strategy development by accurately documenting client interactions and payment arrangements.
- Nominated for Scotiabank’s 'Best of the Best' award for outstanding performance (2022, 2023, 2024).
- Trusted to handle high-stakes cases requiring discretion and legal accuracy.
Customer Service Officer & Credit Card Product Leader
Scotiabank Turks & Caicos
01.2021 - 01.2022
- Managed daily banking transactions while building lasting relationships with clients through excellent service delivery.
- Opened and maintained personal accounts, performed KYC verifications, and resolved customer concerns swiftly and professionally.
- Spearheaded internal staff training sessions on credit card product knowledge, features, and compliance procedures.
- Championed promotional campaigns to increase awareness and adoption of Scotiabank credit card products.
- Provided support for internal audits and customer satisfaction metrics by ensuring transaction accuracy and service integrity.
- Developed and led a credit card training program that was praised by senior management.
- Achieved 100% client satisfaction ratings in multiple quarters.
- Nominated for Scotiabank’s 'Best of the Best' award (2021, 2022).
Customer Service Agent & Station Operations Agent
Flight Support Ltd.
01.2018 - 01.2021
- Delivered exceptional service at check-in, ticketing, and boarding gates in a fast-paced aviation environment.
- Supported ramp teams by preparing load sheets, calculating weight distribution, and ensuring documentation was accurate.
- Filed post-flight reports and handled customer baggage claims professionally and empathetically.
- Consistently adhered to aviation compliance standards, safety procedures, and documentation protocols.
- Initiated an improved baggage claim documentation process that reduced follow-up delays.
- Frequently commended by supervisors for poise under pressure and operational accuracy.
Education
BSc - Banking and Finance, Compliance and Corporate Governance
University of the West Indies – Global Campus
01.2028
Graduated Salutatorian - undefined
Wesley Methodist High School
01.2018
Skills
- Service excellence
- Financial management
- Regulatory compliance assistance
- Advanced MS Excel proficiency
- Proficient in MS Word
- Employee development training
- Process documentation
- Data reporting
- Sales experience
- Effective communication
- Legal case coordination
- Strategic team guidance
Accomplishments
- Scotiabank 'Best of the Best' Nominee — Recognized for excellence in performance and customer service: 2021, 2022, 2023, 2024
- Salutatorian, Wesley Methodist High School Class of 2018
- Credit Card Product Leader — Selected to lead product education and internal training for staff
- Worship Leader — Serving faithfully for 7+ years at Harvest Bible Chapel
Timeline
Special Activity Adjustor – Litigation & Power of Sale
Scotiabank Turks & Caicos
01.2022 - Current
Customer Service Officer & Credit Card Product Leader
Scotiabank Turks & Caicos
01.2021 - 01.2022
Customer Service Agent & Station Operations Agent
Flight Support Ltd.
01.2018 - 01.2021
Graduated Salutatorian - undefined
Wesley Methodist High School
BSc - Banking and Finance, Compliance and Corporate Governance
University of the West Indies – Global Campus
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