Andrew Adams
Turks And Caicos Islands
Summary
Proven leader at Cable and Wireless Ltd, adept in team building and leadership, with a strong work ethic. Spearheaded a customer service training program, enhancing team efficiency and service quality. Skilled in Microsoft Office and expert in managing escalations, significantly improving client satisfaction and operational excellence. A hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
35
35
years of professional experience
Work History
Customer Services Supervisor
Cable and Wireless Ltd
07.1989 - 04.2024
- Coordinated regular team meetings to discuss performance metrics, share insights, and provide ongoing support for success in their roles as Customer Services Managers.
- Balanced competing priorities effectively, ensuring all tasks were completed efficiently while maintaining a keen focus on quality control.
- Spearheaded the development of a comprehensive customer service training program, equipping staff with the tools needed for success in their roles.
- Maintained accurate records of all interactions with clients, using this information to make informed decisions about future interactions or service improvements needed.
Education
High School Diploma -
Turks And Caicos High
Grand Turk05.1983
Skills
- Strong Work Ethic
- Microsoft Outlook, Word, and Excel
- Handling Escalations
- Customer Service
- Problem-Solving
- Time Management
- Decision-Making
- Relationship Building
- Team Building and Leadership
- Customer-focused
Volunteering, Traveling, Fitness Activities
Voluntering.: Anything related to Community cleanups, and anything related to Primary School programs.
Traveling: Exploring different cultures and new experiences.
Fitness Activities: Exercising regularly to maintain physical and mental health
Timeline
Customer Services Supervisor
Cable and Wireless Ltd
07.1989 - 04.2024
High School Diploma -
Turks And Caicos High
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