Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Andre Sanjay Deer Alder

Summary

Experienced senior level technician with a strong background in technical troubleshooting and system maintenance. Proven track record of implementing process improvements to increase operational efficiency and minimize downtime. Skilled in diagnosing complex issues and collaborating with cross-functional teams for smooth project execution.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Technician

Reliable Refrigeration Ltd
01.2023 - Current
  • Led and supervised a team of technicians to ensure the timely and efficient execution of residential/commercial/industrial appliance repair, pressure systems, chilled water system, ammonia system, enclosed cooling system & HVAC service projects.
  • Enforced and maintained stringent quality control measures, consistently exceeding industry standards and enhancing customer satisfaction.
  • Provided expert technical support, addressing complex repair and installation challenges, and staying updated on industry best practices and advancements.
  • Developed and implemented comprehensive training programs for junior technicians, significantly enhancing their technical skills and knowledge.
  • Acted as a point of contact for customer escalations and complaints, resolving issues to achieve customer satisfaction.
  • Effectively managed inventory of parts and equipment, ensuring their availability for ongoing projects and service calls.
  • Prepared and submitted regular reports to upper management, providing insights on team performance, project status, and resource requirements.
  • Maintained a strong focus on safety compliance, conducting safety meetings and inspections to ensure a secure working environment for the team.
  • Monitored and enforced safety measures to mitigate hazards.
  • Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
  • Installed new systems and parts with efficient approach.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed preventive maintenance on set schedules.
  • Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
  • Optimized processes by identifying areas for improvement and implementing innovative solutions.
  • Utilized strong analytical abilities to assess system performance data, identifying trends that informed future improvements initiatives.
  • Worked with diverse types of weather and ground conditions.

Technical Supervisor

Appliance Traders Limited
01.2013 - 01.2023
  • Led and supervised a team of technicians to ensure the timely and efficient execution of residential/commercial/industrial appliance repair, Pressure systems & HVAC service projects.
  • Enforced and maintained stringent quality control measures, consistently exceeding industry standards and enhancing customer satisfaction.
  • Provided expert technical support, addressing complex repair and installation challenges, and staying updated on industry best practices and advancements.
  • Developed and implemented comprehensive training programs for junior technicians, significantly enhancing their technical skills and knowledge.
  • Acted as a point of contact for customer escalations and complaints, resolving issues to achieve customer satisfaction.
  • Effectively managed inventory of parts and equipment, ensuring their availability for ongoing projects and service calls.
  • Prepared and submitted regular reports to upper management, providing insights on team performance, project status, and resource requirements.
  • Maintained a strong focus on safety compliance, conducting safety meetings and inspections to ensure a secure working environment for the team.

Senior Technician

Appliance Traders Limited
01.2010 - 01.2012
  • Diagnosed and repaired appliances, pressure systems and HVAC systems, consistently ensuring efficient and effective solutions for customers.
  • Conducted routine maintenance and servicing to prevent future issues and maintain optimal system performance.
  • Maintained professional and courteous customer interactions, providing clear explanations of work performed and recommendations.
  • Replaced faulty components and parts using high-quality materials and components.
  • Kept detailed records of services provided, parts used, and hours worked for accurate billing and record-keeping.

Junior Technician

Appliance Traders Limited
01.2007 - 01.2009
  • Assisted senior technicians with diagnosing issues, performing repairs, and conducting maintenance on appliances, pressure systems and HVAC systems.
  • Maintained tools and equipment in good condition, ensuring cleanliness and functionality.
  • Assisted with keeping records of work performed, parts used, and hours worked for accurate billing and record-keeping.
  • Actively learned from senior technicians, seeking to improve technical skills and knowledge of the trade.
  • Followed safety guidelines and practices, contributing to a safe working environment.
  • Learned to interact with customers professionally and courteously, under the guidance of senior technicians.

Skills

  • Customer support
  • Troubleshooting skills
  • Electrical systems
  • System installations
  • Safety awareness
  • Performance optimization
  • Multitasking and organization
  • Workload management
  • Attention to detail
  • Preventive Maintenance
  • HVAC systems
  • Advanced repair techniques

Certification

  • National Tools and Engineering Institute – Air Conditioning and Refrigeration Level 2
  • Air Conditioning and Refrigeration Level 3

Timeline

Senior Technician

Reliable Refrigeration Ltd
01.2023 - Current

Technical Supervisor

Appliance Traders Limited
01.2013 - 01.2023

Senior Technician

Appliance Traders Limited
01.2010 - 01.2012

Junior Technician

Appliance Traders Limited
01.2007 - 01.2009

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Andre Sanjay Deer Alder