Alyssa Astwood
Wheeland
Summary
To be a great asset to the organization by providing excellent service that is second to none. I am seeking a challenging role where I can contribute my skills in strategic planning, team leadership, and creative problem-solving to achieve business objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Caicos Express
Providenciales
12.2022 - 02.2024
- Facilitated clear communication among team members to enhance collaboration.
- Facilitated communication with passengers during schedule changes and disruptions.
- Ensured delivery of high-quality customer service experiences.
- Delivered exceptional service to passengers in a dynamic airport environment.
- Facilitated check-in procedures, ticketing, and boarding processes to enhance operational efficiency.
- Assisted customers with inquiries. Addressed complaints effectively. Provided travel information in a clear manner.
- Oversaw flight reservation management processes.
- Executed rebooking and cancellation processes utilizing airline systems.
- Facilitated training sessions for new staff on customer service protocols and system usage to ensure adherence to best practices.
- Cultivated strong, empathetic client relationships, establishing a reputation for surpassing service standards.
Hostess
Rock House Resort
04.2022 - 01.2023
- Greet and acknowledge guests while delivering personalized dining experiences, seat patrons to assigned tables, present menus and offer beverages accept and organize reservations, prepare seating assignments prior to service, walk through dining room to ensure guest satisfaction, assist various staff when necessary, address guests complaints and requests, and escalated complaints to immediate supervisor or manager on duty.
Sales Associate (Seasonal)
Old Navy (GA)
08.2021 - 01.2022
- Provide excellent customer service which includes greeting customers, answering their questions and ensuring optimal customer satisfaction
- Achieve sales goals
- Operate cash registers, process point of sale purchases and balance drawers
- Advise customers on products and services that best suit their needs
- Learn about new products, services and company policies regularly
- Keep the sales floor clean and visually appealing
- Handle merchandise returns and refunds
- Cross-sell products to increase revenue
Spa Receptionist (Internship)
Beaches TCI Spa & Resort
06.2021 - 09.2021
- Provide a warm and professional welcome to guests, ensuring an exceptional experience from arrival to departure.
- Manage reservations and efficiently schedule spa treatments, maximizing availability for guests.
- Be knowledgeable about all spa services, treatments, and products, confidently advising guests on their choices.
- Handle guest inquiries via phone, email, and in person, ensuring prompt and professional responses.
- Maintain cleanliness and organization of the spa reception area.
- Process payments and manage billing accurately.
- Collaborate with the spa team to ensure seamless daily operations and an outstanding guest experience.
Crew Leader
Sonic Drive In (GA)
06.2019 - 05.2021
- Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards
- Assist with new employee orientation and training
- Comply with all company policies, procedures, and operational standards
- Perform, lead, and supervise regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
- Lead shift meetings
- Report customer or employee complaints/issues to the manager on duty
Education
High School Diploma - undefined
Douglas County High School
05.2021
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Hollywood Hills High School
01.2018
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Marjorie Basden High School
01.2017
Skills
- Silverware POS
- Open Table
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Organized
- Filing
- Microsoft 360
- Strong attention to detail
- Decision-making
- Detail-oriented
- Hospitality and accommodation
- Calm demeanor
- Warm and friendly
References
- Cajhanique, Williams, Caseworker - Employment Services TCIG, 649-246-6203
- Ariana Hall, Supervisor - Caicos Express, 649-243-2556
Languages
English
Timeline
Customer Service Agent
Caicos Express
12.2022 - 02.2024
Hostess
Rock House Resort
04.2022 - 01.2023
Sales Associate (Seasonal)
Old Navy (GA)
08.2021 - 01.2022
Spa Receptionist (Internship)
Beaches TCI Spa & Resort
06.2021 - 09.2021
Crew Leader
Sonic Drive In (GA)
06.2019 - 05.2021
High School Diploma - undefined
Douglas County High School
undefined
Hollywood Hills High School
undefined
Marjorie Basden High School