Alicia Palmer
Providenciales
Summary
Senior Account Executive experienced in client management and market research. Enhanced service delivery and increased profitability through tailored solutions while fostering strong client relationships and mentoring junior staff. Attracted and retained top accounts, improved sales and revenue, and applied strategic selling methodologies.
Overview
16
16
years of professional experience
Work History
Senior Account Executive
CSC Insurance Brokers Ltd
Providenciales
05.2011 - 05.2026
- Cultivated client relationships, leading to improved service delivery and satisfaction.
- Oversaw complex insurance accounts, ensuring compliance with industry regulations and fostering client trust.
- Collaborated with internal teams to create tailored insurance solutions for clients.
- Presented policy options and recommendations to clients during strategic meetings.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Mentored junior account executives on best practices and client management strategies.
- Analyzed client feedback to improve service offerings and operational efficiency.
- Prepared presentations for clients regarding new products or services offered.
- Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Supervised junior staff members by providing guidance on how best to meet client objectives.
- Established long-term partnerships with vendors by negotiating favorable terms.
- Identified customer needs and tailored offerings, contributing to increased profitability and revenue.
Receptionist Administrator
CSC Insurance Brokers Ltd
Providenciales
03.2010 - 05.2011
- Managed front desk operations, ensuring a welcoming environment for clients.
- Scheduled appointments and coordinated meeting logistics, maintaining organized client files.
- Operated phone system, directing calls to appropriate personnel swiftly.
Education
Bachelor of Science - Marketing Management And Research
Ashworth College
01.2026 - 05.2026
Skills
- Sales strategy
- Client management
- Product and service expertise
- Market research
- Data analysis
- Customer service
- Presentation skills
Timeline
Bachelor of Science - Marketing Management And Research
Ashworth College
01.2026 - 05.2026
Senior Account Executive
CSC Insurance Brokers Ltd
05.2011 - 05.2026
Receptionist Administrator
CSC Insurance Brokers Ltd
03.2010 - 05.2011