Alexes Clare
Leeward Palms
Summary
To obtain a position within your company where my skills and experience will be an asset to your business while furthering my knowledge and abilities in the process.
A reliable worker with the ability to quickly learn new concepts and skills. Flexible and versatile – able to maintain a sense of humor under pressure. I am a high-energy individual who is focused on promoting customer service in a courteous, reliable and effective manner. I am also an individual who is motivated and willing to go the extra mile to guarantee customers’ satisfaction and comfort. Positive work ethics; committed to providing unsurpassed service. Possess excellent organizational, interpersonal and analytical skills, backed by a solid work history, reputation as a team player and passion for helping others.
Overview
10
10
years of professional experience
Work History
Rooms Operation Supervisor
The Ritz Carlton Turks & Caicos
Providenciales, TCI
02.2022 - 10.2023
- Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations
- Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
- Inspect storage areas for organization, use of FIFO, and cleanliness
- Complete scheduled inventories and stock and requisition necessary supplies
- Monitor dining rooms for seating availability, service, safety, and well-being of guests
- Complete work orders for maintenance repairs
- Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met
- Arrange turndown for VIPs/any package inclusive rates, etc
- Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift
- Keep records of Marriott Rewards enrollments and Front Office incentive programs
- Review and maintain all Market Rate Codes
- Complete designated cashier and closing reports in the computer system
- Review shift logs/daily memo books and document pertinent information in logbooks
- Process guest check-ins and promote room up-sales
- Ensure rates match market codes and that any exceptions are documented
- Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room
- Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
- Read and visually verify information in a variety of formats (e.g., small print)
- Visually inspect tools, equipment, or machines (e.g., to identify defects)
- Enter and locate work-related information using computers and/or point of sale systems.
Loyalty & Travel Sales Agent
Beaches Turks & Caicos
Providenciales, TCI
09.2018 - 01.2022
- Actively listening to guests preferences so that the correct resort match is made
- Interact and build rapport with guests through resort approved activities
- Develop strategic alliances with select departments and team members to assist with sales
- Ensure as many guests as possible are informed about the department program by way of collateral and participation in resort activities
- Ensure that all departmental events are organized in a timely fashion and to the professional standard required
- Participate in all schedules training on resort and or as organized by Sandals Resort International
- Constantly improve product knowledge to ensure correct information is given to the guests
- Maintain a guest objection log
- Engage, facilitate and record the booking opportunists for the Loyalty and Travel in house guests
- Perform other related duties as required.
Customer Service Agent
Turks & Caicos Airways Handling
Providenciales, TCI
09.2017 - 08.2018
- Providing friendly service to and maintaining positive relationships with all internal and external customers
- Finalizing sales of contracted airlines flights, confirming reservations, and providing information regarding ticket purchase and other special services
- Keeping the work stations clean, neat and in an orderly fashion at all times while on duty
- Answering customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities and other general information
- Handling re-bookings in a correct and effective manner
- Assisting with aircraft grooming as well as assisting with lifting special needs customers on and off the aircraft
- Working well with others as a part of a team, excellent verbal and interpersonal skills
- Possessing excellent telephone manner along with a well modulated voice and capability to work under stressful situations.
Front Desk Agent
Beaches Turks & Caicos
Providenciales, TCI
03.2014 - 08.2015
- Answered the telephone in a friendly, professional manner
- Handled telephone messages accurately, completely, and promptly
- Displayed a warm, friendly, professional greeting to all guests and team members
- Maintained a logbook of information pertaining to guests’ requests and relevant instructions
- Contacted housekeeping and/or maintenance staff when guests reported room issues
- Ensured that customers received the highest quality of service in a caring and compassionate atmosphere
- Exercised judgment while handling guest inquiries, and responded promptly with accurate and thorough information according to the individual needs of guests
- Appropriately arranged and confirmed recreational, dining, and activities for both on and off the property
- Reviewed all arrivals, noting any special requests or challenges
- Reviewed all departures to ensure billing was correct
- Handled guest situations as they arose in a calm professional manner
- Performed nightly audits
- Performed hotel orientation to guests upon arrival.
Education
Primary -
Whole Gospel Christian Academy
Secondary -
Clement Howell High School
Tertiary -
Leeds City College
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Communicates effectively
- Listening skills
- Reading comprehension
- Front desk training
- Bilingual: English & Broken French (Creole)
- Guest Relations Management
- Sales Support
- Guest Services
- Reservations
Personal Information
- Place of Birth: Grand Turk, Turks & Caicos Islands
- Date of Birth: 11/02/96
References
- Mr. Sheldon Wilson, Village Manager, Beaches Turks and Caicos, Lower Bight, Providenciales, TCI, +1649-231-2580
- Mr. Sean Griffith, Loyalty & Travel Manager, Beaches Turks and Caicos, Lower Bight, Providenciales, TCI, +1649-346-7366
Timeline
Rooms Operation Supervisor
The Ritz Carlton Turks & Caicos
02.2022 - 10.2023
Loyalty & Travel Sales Agent
Beaches Turks & Caicos
09.2018 - 01.2022
Customer Service Agent
Turks & Caicos Airways Handling
09.2017 - 08.2018
Front Desk Agent
Beaches Turks & Caicos
03.2014 - 08.2015
Primary -
Whole Gospel Christian Academy
Secondary -
Clement Howell High School
Tertiary -
Leeds City College
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