Alexandria N. Rigby
Blue Hills
Summary
A versatile analytical and extremely hardworking being with a practical hands-on approach, an individual who is always looking for different ways of better resolving an issue and getting results. Able to collect/receive information, digest facts/figures, and quickly grasp complex technical issues. Excellent customer service skills with the ability to swiftly identify the root of my customer’s problems and develop effective solutions.
Experienced professional with a background in managing budgets, logistics, and events, demonstrating strong organizational skills and attention to detail. Successfully developed and implemented educational programs while ensuring compliance with relevant laws and regulations. Proven ability to communicate effectively with various stakeholders, including parents and regulatory bodies, while resolving conflicts and enhancing the quality of education. Skilled in project coordination and administrative support, contributing to operational efficiency and continuous improvement initiatives.
Overview
13
13
years of professional experience
Work History
Administrator
Ianthe Pratt Primary School
01.2022 - 06.2022
- Manage budgets, logistics, and events or meetings.
- Handle scheduling, record-keeping, and reporting.
- Ensure the school complies with relevant laws and regulations.
- Develop and run educational programs.
- Counsel students when needed.
- Resolve conflicts and other issues.
- Communicate with parents, regulatory bodies, and the public.
- Have a hand in the creation of the school curriculum.
- Implement actions that improve the school and the quality of education (e.g., building renovations, new guidelines for students, new subjects).
- Help shape and uphold the vision of the school.
Front Agent
The Meridian Club Pine Cay
01.2020 - 12.2020
- Arrange guest arrival and departure taxi and boat transfers.
- Arrange shopping excursions for owners.
- Arrange tour and boat excursions.
- Prepare daily activity sheets for guests and staff.
- Book hotel reservations.
- Assist guests with performing various tasks.
- Bellman and first mate duties.
- Airport greeter.
- Personal concierge for all elite guests.
Office Coordinator & Procurement Clerk
The Source Ltd
01.2018 - 12.2020
- Update Procurement sheet w/ items that are ordered for Villas.
- Pay all utilities for Villas and offices managed by The Source Ltd.
- Order Provisions for both office and villas.
- Prepare cheques for outside vendors.
- Any other duties requested by CEO and Procurement Manager.
- Identifying potential suppliers.
- Negotiating contracts.
Front Desk Supervisor
The Palms
01.2017 - 12.2017
- Supervise front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
- Ensure that all guests are satisfied when complaints arise.
- Ensure that floats are changed out.
- Attend morning managers’ meeting.
- Supply cash exchange for guests.
Accountant
Elite Gaming
01.2016 - 12.2017
- Prepare financial records that are accurate.
- Assess financially and examine financial records.
- Ensure that operations and work to help ensure the organization runs efficiently.
Switchboard Operator & Guest Service Agent
Ocean Club Resorts East & West
01.2012 - 12.2016
- Assisting guests with special requests.
- Booking tours for guests.
- Checking in and out guests.
- Carrying guests to their assigned suites.
- Upgrading unsatisfied guests.
- Making dinner reservations.
- Calling and assigning guests to various taxis for different destinations.
- Decorating guest rooms for special occasions such as anniversaries and birthdays.
Suite Concierge
Beaches Turks and Caicos & Spa
01.2011 - 12.2011
- Taking guests to assigned rooms.
- Preparing special packages.
- Preparing arrivals.
- Checking in and out high-end guests.
- Carrying out special requests by high-end guests.
- Making sure guest complaints are dealt with.
- Handling cash and exchanging money.
Personal Concierge & Front Desk Agent
Grace Bay Resorts
01.2009 - 12.2010
- Meet and greet guests.
- Check in and check out guests.
- Taking messages and delivering reports.
- Preparing arrival packages.
- Prepare special request packages for VIP guests.
- Answering switchboard.
Education
High School Diploma -
Raymond Gardiner High School
Associates Degree -
Food & Beverage Management
Skills
- Procurement management
- Guest relations
- Concierge services
- Cash handling
- Customer satisfaction
- Team supervision
- Financial reporting
- Scheduling coordination
- Supplier negotiation
- Quality improvement
- Conflict resolution
- Utility management
- Vendor management
- Operational efficiency
- Attention to detail
- User access control
- Task delegation
- Data analysis
- MS office
- Personable and approachable
- Bookkeeping
- Contract processing
- [Number] wpm typing speed
- Reporting and documentation
- Administrative support
- Team building and leadership
- Document management
- Project coordination
- Database management
- Verbal and written communication
- Multi-line phone systems
- Document control
- Office administration
- Honest and ethical
- Time management
- Policy writing
- Program management
- Payroll administration
- Expense reporting
- Performance improvement
- Decision-making
- Information management
- Performance monitoring
- Data confidentiality
- Continuous improvement
- Multiple priorities management
- Customer service
- Client communication
- Recruitment support
- Email management
- Executive support
- Scheduling
- Inventory control
- Travel arrangements
- Supplies ordering
- Relationship development
Accomplishments
- Skills
Timeline
Administrator
Ianthe Pratt Primary School
01.2022 - 06.2022
Front Agent
The Meridian Club Pine Cay
01.2020 - 12.2020
Office Coordinator & Procurement Clerk
The Source Ltd
01.2018 - 12.2020
Front Desk Supervisor
The Palms
01.2017 - 12.2017
Accountant
Elite Gaming
01.2016 - 12.2017
Switchboard Operator & Guest Service Agent
Ocean Club Resorts East & West
01.2012 - 12.2016
Suite Concierge
Beaches Turks and Caicos & Spa
01.2011 - 12.2011
Personal Concierge & Front Desk Agent
Grace Bay Resorts
01.2009 - 12.2010
High School Diploma -
Raymond Gardiner High School
Associates Degree -
Food & Beverage Management