Agus Mulyana
Provo
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every guest a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
25
25
years of professional experience
Work History
Florist
Flowers By Ea
Providanciales, Turk and Caicos
12.2020 - Current
- Assisted customers in selecting floral arrangements for various occasions.
- Maintained inventory of flowers and supplies to ensure availability.
- Prepared and arranged fresh flowers according to customer preferences.
- Operated point-of-sale system for processing customer transactions.
- Provided exceptional customer service by answering inquiries and offering recommendations.
Florist
Dianthus International
Amsterdam, Netherlad
12.2011 - 08.2019
- Maintained inventory of flowers and supplies to ensure availability.
- Cleaned and organized workspaces to uphold a safe environment.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Captain Waiter
Marbella Hotel
Anyer, Indonesia
10.2008 - 12.2011
- Supervised dining staff to ensure exceptional service standards.
- Coordinated daily restaurant operations to enhance guest experiences.
- Trained new waitstaff on menu knowledge and service protocols.
- Managed reservations and seating arrangements for optimal flow.
- Implemented sanitation and safety procedures in dining areas.
Restaurant Waiter
Puncak Pass Resort
Cianjur, Indonesia
08.2002 - 08.2008
- Delivered food and beverages promptly while ensuring accuracy of orders.
- Provided attentive service to guests in a high-volume dining environment.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
Cashier
Selatan Indah Restaurant
Palembang, Indonesia
10.2000 - 01.2001
- Processed customer transactions efficiently and accurately.
- Managed cash register and handled payments confidently.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
HAL University
Jakarta11-2011
Associate of Arts - Flower Arranging
Dianthus International
Bandung11-2011
High School Diploma -
Citra Buana Institue
Sukabumi06-2009
Skills
- Customer relationship management
- Floral design
- Inventory management
- Event planning
- Effective communication
- Attention to detail
- Time management
Languages
English
First Language
Timeline
Florist
Flowers By Ea
12.2020 - Current
Florist
Dianthus International
12.2011 - 08.2019
Captain Waiter
Marbella Hotel
10.2008 - 12.2011
Restaurant Waiter
Puncak Pass Resort
08.2002 - 08.2008
Cashier
Selatan Indah Restaurant
10.2000 - 01.2001
High School Diploma -
HAL University
Associate of Arts - Flower Arranging
Dianthus International
High School Diploma -
Citra Buana Institue
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