ADRIANN JONES
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Reservations Agent
Beaches TCI
02.2019 - 08.2024
- Assist in pre-registering, blocking and assigning rooms, ensuring that guest preference and requests are honored.
- Answers incoming calls/emails providing information on hotel services.
- Utilizing selling techniques- to sell rooms, upgrade and promote available services.
- Handles guest complaints efficiently and promptly.
- Maintain a clean and organize work area.
- Read and Respond to emails.
Customer Service Representative
Digicel TCI
10.2016 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Clement Howell High School
Blue Hills06-2015
Skills
- Guest services
- Complaint handling
- Time management
- Multitasking
- Reliability
- Computer skills
- Detail-oriented
- Flexibility
Certification
COMPLETED COURSE IN (Alison.com):
• Business Etiquette & professionalism
• Introduction to Time Management
• Leadership skills & Team management
• Introduction to Interpersonal Skills
• Professionalism in the Office
• Conflict Resolution in the workplace
• Supervision: Effective Communication Skills
Additional Information
Rayon Wiggan (Beaches Front Office Asst. Manager)
+1(649)347-7837
Denise Robinson (EPU Manager)
+1(649)244-2355
Timeline
Hotel Reservations Agent
Beaches TCI
02.2019 - 08.2024
Customer Service Representative
Digicel TCI
10.2016 - 09.2017
COMPLETED COURSE IN (Alison.com):
• Business Etiquette & professionalism
• Introduction to Time Management
• Leadership skills & Team management
• Introduction to Interpersonal Skills
• Professionalism in the Office
• Conflict Resolution in the workplace
• Supervision: Effective Communication Skills
High School Diploma -
Clement Howell High School
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