Adonica Glinton
Providenciales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
CEO/Concierge Agent
Turksology Concierge
01.2020 - Current
- Assisted guests with reservations, ensuring a seamless booking experience.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Developed strong relationships with local vendors to secure exclusive discounts and promotions for hotel guests.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Organized special events for hotel guests, creating unique experiences that encouraged repeat visits.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
Temporary Clerical Assistant
Employment Services Labour Department
06.2014 - 09.2016
- Streamlined office processes by organizing and maintaining efficient filing systems.
- Enhanced team productivity by providing administrative support and coordinating schedules.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Education
High School Diploma -
Wesley Methodist High School
Providenciales, Turks And Caicos Islands06.2014
Skills
- Organizational Agility
- Customer Focus
- Team Building
- Business Start up
- Travel arrangements
- Organizational skills
- Adaptability
- Resourcefulness
- Customer service expertise
- Task prioritization
- Computer literacy
- Active listening
- Reservation management
- Personal assistance
- Telephone etiquette
- Problem-solving abilities
References
References available upon request.
Timeline
CEO/Concierge Agent
Turksology Concierge
01.2020 - Current
Temporary Clerical Assistant
Employment Services Labour Department
06.2014 - 09.2016
High School Diploma -
Wesley Methodist High School
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