Keioceia Howell
Providenciales
Summary
A results-oriented HR professional and acting Director of People and Culture with a proven track record in fostering organizational excellence through strategic talent management, employee engagement, and organizational development. With extensive expertise in HR operations, learning and development, and leadership coaching, I have consistently driven initiatives to create inclusive workplace environments, strengthen employee relations, and align HR strategies with organizational goals. Adept at leveraging data-driven insights, implementing culture transformation programs, and building collaborative relationships across all organizational levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Acting Director of People and Culture
COMO Parrot Cay
Parrot Cay
11.2024 - Current
- Spearhead strategic HR initiatives to align with organizational goals, ensuring a positive, inclusive, and high-performing workplace culture.
- Collaborate directly with the Finance Office (FO) to adhere to budgetary constraints and create the 2025 budget.
- Utilize the Workday system to ensure accurate and up-to-date data for all team members.
- Lead the recruitment, onboarding, and development of top-tier talent across all departments.
- Oversee employee engagement initiatives, including performance reviews, professional development planning, and recognition programs.
- Develop and manage robust DEI programs, ensuring equity in policies and fostering a diverse workforce.
- Partner with leadership teams to implement change management strategies and promote organizational growth.
- Resolve complex employee relations issues with discretion and a solution-focused approach.
- Monitor compliance with labor laws and ensure HR policies and procedures meet regulatory standards.
Learning and Development Manager
COMO Parrot Cay
Parrot Cay, Turks and Caicos Islands
04.2023 - Current
- Develop, implement, and evaluate learning strategies and programs aligned with organizational goals
- Identify training needs through assessments and consultations with department heads and HR
- Design and deliver engaging and effective training modules, workshops, and e-learning courses
- Manage the learning budget efficiently, ensuring cost-effectiveness
- Collaborate with subject matter experts to create relevant and up-to-date training content
- Monitor and evaluate training effectiveness through metrics and feedback mechanisms
- Stay abreast of industry trends and best practices in learning and development
- Mentor and coach trainers and facilitators to enhance their delivery skills
- Foster a culture of continuous learning and skill development across the organization
- Act as a liaison between employees and management to address learning needs and opportunities for growth
- Worked directly with the corporate office to revamp and establish global training standards, ensuring consistency and alignment across locations.
People and Culture Executive
COMO Parrot Cay
Parrot Cay, Turks and Caicos Islands
02.2021 - 04.2023
- Develop and implement strategies to foster a positive organizational culture
- Oversee recruitment, onboarding, and offboarding processes to ensure alignment with company values
- Drive employee engagement initiatives, including feedback mechanisms and recognition programs
- Collaborate with leadership to create and maintain diversity, equity, and inclusion initiatives
- Manage performance evaluation systems and provide guidance on professional development opportunities
- Handle employee relations issues with discretion and professionalism
- Stay updated on local labor laws and regulations to ensure compliance in all HR practices
- Act as a liaison between employees and management, advocating for both parties' needs and concerns
- Continuously assess and improve HR policies and procedures to support the company's growth and success
- Handle employee vacation and payroll benefits
Customer Service Representative
Florida Home Improvement Associates
Fort Lauderdale, FL
05.2017 - 03.2020
- Educated customers on promotions to enhance sales
- Offering advice and assistance to customers, paying attention to special needs or wants
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate services or solutions
- Provided primary customer support to internal and external customers in a fast-paced environment
- Responded to customer requests for work orders, services and company information
Customer Service Specialist
First Service Residential
Hollywood, FL
07.2014 - 04.2017
- Organized spaces, materials and catering support for internal and client focused meetings
- Produced highly accurate internal and external letters and memoranda
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Medical Assistant
Dr David Mishkin
Fort Lauderdale, FL
11.2012 - 05.2013
- Completed clinical procedures and gathered patient data for physicians
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, including medication information, symptoms and allergies
Ticket Agent
InterCaribbean
Providenciales, Turks and Caicos Islands
07.2011 - 10.2012
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Used airline computer system to create airline tickets and boarding passes
- Provided passenger assistance at ticket counter and gate
Education
Associate of Science - Associate of Science in Medical Assisting
Keiser University
Pembroke Pines, FL11-2011
High School Diploma -
Clement Howell High School
Providenciales, Turks And Caicos Islands07-2009
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Creativity and innovation
- Employee development
- Budget management
- Staff development
- Issues resolution
Certification
- CPR & First Aid Certified
- Hospitality Manager Leadership Certification
American Hotel & Lodging Educational Institute (AHLEI) - Learning and Development Manager Certification
Academy to Innovate HR (AIHR)
Timeline
Acting Director of People and Culture
COMO Parrot Cay
11.2024 - Current
Learning and Development Manager
COMO Parrot Cay
04.2023 - Current
People and Culture Executive
COMO Parrot Cay
02.2021 - 04.2023
Customer Service Representative
Florida Home Improvement Associates
05.2017 - 03.2020
Customer Service Specialist
First Service Residential
07.2014 - 04.2017
Medical Assistant
Dr David Mishkin
11.2012 - 05.2013
Ticket Agent
InterCaribbean
07.2011 - 10.2012
Associate of Science - Associate of Science in Medical Assisting
Keiser University
High School Diploma -
Clement Howell High School