Keioceia Howell
Providenciales
Summary
A results-oriented HR professional and acting Director of People and Culture with a proven track record in fostering organizational excellence through strategic talent management, employee engagement, and organizational development. With extensive expertise in HR operations, learning and development, and leadership coaching, I have consistently driven initiatives to create inclusive workplace environments, strengthen employee relations, and align HR strategies with organizational goals. Adept at leveraging data-driven insights, implementing culture transformation programs, and building collaborative relationships across all organizational levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Acting Director of People and Culture
COMO Parrot Cay
11.2024 - Current
- Spearhead strategic HR initiatives to align with organizational goals, ensuring a positive, inclusive, and high-performing workplace culture.
- Collaborate directly with the Finance Office (FO) to adhere to budgetary constraints and create the 2025 budget.
- Utilize the Workday system to ensure accurate and up-to-date data for all team members.
- Lead the recruitment, onboarding, and development of top-tier talent across all departments.
- Oversee employee engagement initiatives, including performance reviews, professional development planning, and recognition programs.
- Develop and manage robust DEI programs, ensuring equity in policies and fostering a diverse workforce.
- Partner with leadership teams to implement change management strategies and promote organizational growth.
- Resolve complex employee relations issues with discretion and a solution-focused approach.
- Monitor compliance with labor laws and ensure HR policies and procedures meet regulatory standards.
Learning and Development Manager
COMO Parrot Cay
04.2023 - Current
- Develop, implement, and evaluate learning strategies and programs aligned with organizational goals
- Identify training needs through assessments and consultations with department heads and HR
- Design and deliver engaging and effective training modules, workshops, and e-learning courses
- Manage the learning budget efficiently, ensuring cost-effectiveness
- Collaborate with subject matter experts to create relevant and up-to-date training content
- Monitor and evaluate training effectiveness through metrics and feedback mechanisms
- Stay abreast of industry trends and best practices in learning and development
- Mentor and coach trainers and facilitators to enhance their delivery skills
- Foster a culture of continuous learning and skill development across the organization
- Act as a liaison between employees and management to address learning needs and opportunities for growth
- Worked directly with the corporate office to revamp and establish global training standards, ensuring consistency and alignment across locations.
People and Culture Executive
COMO Parrot Cay
02.2021 - 04.2023
- Develop and implement strategies to foster a positive organizational culture
- Oversee recruitment, onboarding, and offboarding processes to ensure alignment with company values
- Drive employee engagement initiatives, including feedback mechanisms and recognition programs
- Collaborate with leadership to create and maintain diversity, equity, and inclusion initiatives
- Manage performance evaluation systems and provide guidance on professional development opportunities
- Handle employee relations issues with discretion and professionalism
- Stay updated on local labor laws and regulations to ensure compliance in all HR practices
- Act as a liaison between employees and management, advocating for both parties' needs and concerns
- Continuously assess and improve HR policies and procedures to support the company's growth and success
- Handle employee vacation and payroll benefits
Customer Service Representative
Florida Home Improvement Associates
05.2017 - 03.2020
- Educated customers on promotions to enhance sales
- Offering advice and assistance to customers, paying attention to special needs or wants
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate services or solutions
- Provided primary customer support to internal and external customers in a fast-paced environment
- Responded to customer requests for work orders, services and company information
Customer Service Specialist
First Service Residential
07.2014 - 04.2017
- Organized spaces, materials and catering support for internal and client focused meetings
- Produced highly accurate internal and external letters and memoranda
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Medical Assistant
Dr David Mishkin
11.2012 - 05.2013
- Completed clinical procedures and gathered patient data for physicians
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, including medication information, symptoms and allergies
Ticket Agent
InterCaribbean
07.2011 - 10.2012
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Used airline computer system to create airline tickets and boarding passes
- Provided passenger assistance at ticket counter and gate
Education
Associate of Science - Associate of Science in Medical Assisting
Keiser University
Pembroke Pines, FL11-2011
High School Diploma -
Clement Howell High School
Providenciales, Turks And Caicos Islands07-2009
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Creativity and innovation
- Employee development
- Budget management
- Staff development
- Issues resolution
Certification
- CPR & First Aid Certified
- Hospitality Manager Leadership Certification
American Hotel & Lodging Educational Institute (AHLEI) - Learning and Development Manager Certification
Academy to Innovate HR (AIHR)
Timeline
Acting Director of People and Culture
COMO Parrot Cay
11.2024 - Current
Learning and Development Manager
COMO Parrot Cay
04.2023 - Current
People and Culture Executive
COMO Parrot Cay
02.2021 - 04.2023
Customer Service Representative
Florida Home Improvement Associates
05.2017 - 03.2020
Customer Service Specialist
First Service Residential
07.2014 - 04.2017
Medical Assistant
Dr David Mishkin
11.2012 - 05.2013
Ticket Agent
InterCaribbean
07.2011 - 10.2012
- CPR & First Aid Certified
- Hospitality Manager Leadership Certification
American Hotel & Lodging Educational Institute (AHLEI) - Learning and Development Manager Certification
Academy to Innovate HR (AIHR)
Associate of Science - Associate of Science in Medical Assisting
Keiser University
High School Diploma -
Clement Howell High School
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